Advanced Operational Risk Management

Advanced Operational Risk Management
This course explored a range of advanced operational risk topics, combining practical techniques, real-world case studies, and industry frameworks to help participants strengthen their understanding of operational risk management. Through areas such as fraud, resilience, process risk, RCSA, and Root Cause Analysis, the course focused on helping learners move beyond theory and develop practical skills that can be applied within real organisations and operational environments.

The course includes over 10 lessons:
- Introduction to this Advanced Operational Risk Course: Introduces the key themes of the course, the evolving nature of operational risk, and the importance of practical, forward-looking risk management
- Internal Fraud: Examines the causes of internal fraud, including the fraud triangle, along with controls and case studies demonstrating how fraud can occur within organisations
- External Fraud: Focuses on fraud threats originating outside the organisation, including cybercrime, scams, and social engineering attacks, along with approaches to prevention and detection
- Employment Practices and Workplace Safety: Reviews operational risks linked to workplace behaviour, culture, employee relations, and staff wellbeing, including lessons from real-world misconduct cases
- Clients, Products and Business Practices: Covers conduct risk, product governance, consumer protection, and the importance of delivering fair customer outcomes throughout the product lifecycle
- Execution, Delivery, and Process Management: Explores operational risks arising from process failures, human error, and ineffective controls, including the role of Six Sigma and process improvement techniques
- Business Disruption and System Failures: Examines operational resilience, cyber incidents, third-party dependencies, Business Continuity Planning, and Disaster Recovery approaches
- Damage to Physical Assets: Focuses on risks arising from damage to buildings, infrastructure, and facilities, including climate risk, terrorism, and resilience planning
- Risk and Controls Self-Assessment (RCSA): Explores how organisations identify, assess, and manage risks and controls using structured assessment processes and practical risk scoring techniques
- Root Cause Analysis: Explores techniques for identifying the underlying causes of incidents and operational failures, including the 5 Whys and fishbone analysis approaches
- Conclusion: Summarises the key themes of the course and reinforces the importance of continuous improvement, resilience, and strong operational risk culture
129.00

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