Incident Management

This course, presented by David Tattam, Chief Research and Content Officer at Protecht, is aimed at risk practitioners wanting to gain an understanding of what a risk incident is and what the different types of incident are, thereby gaining awareness of the processes required to manage an incident well.
  Course Launch:
Course Access:  90 days from date of purchase

4 Hours


About This Course

Course Description

In this course, you'll learn:

1. Objectives of incident management

  • Why do we do incident management
  • Drivers of incidents
  • Overview of regulatory incident management requirements

2. Defining incidents

  • Definition of incidents
  • Near misses
  • Scoping the incident management function
  • Thresholds and systemic incidents

3. Key steps in managing incidents

  • Exploring the key steps required to manage an incident
  • Comparison to the ITIL Incident Management Process
  • Case studies

4. Defining the incident management process

  • Centralized vs decentralized processes
  • Steps to develop your incident management process

5. Standards for incident management

  • Exploring international standards on incident management

6. Root cause analysis

  • Using risk bow ties to analyze incidents
  • Treatment methods Issues management

7. Incident management as part of enterprise risk management

  • How incident management integrates with ISO 31000
  • Incident management as part of an ERM Framework
  • Integrating incident management with other risk processes

8. Incident reporting

  • Objective of incident of reporting
  • Types of reports
  • What to report

9. When to carry out incident management

  • Speed of initial response
  • Root cause analysis

10. Roles and responsibilities

  • The Three Lines Model and incident management
  • Creating the right culture
  • Overcoming potential problems in incident management

Course Expectations:

  • Watch 12 videos
  • Answer 10 quiz questions
  • Complete 5 downloadable materials


  • 3 hours of video content
  • Approximately 4 hours for the whole course

About Our Experts


David Tattam is the Chief Research & Content Officer and co-founder of the Protecht Group. David's vision is to redefine the way the world thinks about risk and to develop risk management to its rightful place as being a key driver of value creation in each of Protecht's customers.

Michael Howell is Protecht's Research and Content Lead. He is passionate about the field of risk management and related disciplines, with a focus on helping organisations succeed using a ‘decisions eyes wide open’ approach.

Continued Risk Learning Credits: 4

PRMIA Continued Risk Learning (CRL) programs provide you with the opportunity to formally recognize your professional development, documenting your evolution as a risk professional. Employers can see that you are not static, making you a highly valued, dynamic, and desirable employee. The CRL program is open to all Contributing, Sustaining, and Risk Leader members, providing a convenient and easily accessible way to submit, manage, track and document your activities online through the PRMIA CRL Center. To request CRL credits, please email [email protected].

 Membership Type Price
 Members $479
 Non-members $599

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