| About This Course |
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Adverse events will happen – it is just that the nature and timing may well be unforeseen – a poor or slow response will compound the situation and turn the adverse event into a crisis.
Organized around Seven Principles for Crisis Preparedness and Crisis Management, the Advanced Leadership in Crisis Risk Management series addresses a variety of issues that can lead to a crisis if not handled in an effective and timely manner. Participants in the 3-day course will discuss these issues, explore potential remedies for each issue to avoid a major crisis, and learn the components that make up a crisis preparedness and management plan.
Designed and delivered by world leading experts in the field, the course is a must-have for any risk manager wishing to demonstrate their competency in crisis risk management and for any team that is tasked with developing a crisis preparedness and management plan.
Key Objectives and Learning Outcomes
After the course, participants will:
- Apply the principles of effective crisis preparedness and crisis management
- Carry out practical day-to-day risk identification and mitigation through the systematic use of risk registers and contingency planning
- Advise on the principles of crisis communication, reputational risk and media guidance
- Write and apply an effective crisis preparedness and crisis management plan
- Contribute significantly to building an appropriate ethos and team practice in order to reduce the likelihood and impact of crises
- Apply the principles and applicability of good leadership and appropriate responsibility at all levels
- Create and lead tabletop exercises in order to identify and resolve potential and actual crises
- Play a meaningful part in crisis recovery and sustainability within an institution on a longer-term basis
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| Agenda |
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Topic |
Monday,
July 25
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Introduction: An introduction to Crisis Risk Management and modern day crises
- General points about early warnings and “predictable surprises”
- Introduction to the Seven Principles for Crisis Preparedness and Crisis Management
- Overview of issues that can lead to a crisis
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Lesson 1: “Have a plan for when things go wrong – and rehearse it”
- Review of surveys from around the globe
- Review plan components
- Discuss the longer-term consequences of crisis
- Review plan parameters, conditions, and benefits
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Lesson 2: “Listen” - Listening, acting, and building trust – internally and externally
- Discuss timely escalation of issues at each level of management
- How to resolve potentially adverse relationships
- How to engage in meaningful communication
- How to negotiate, mediate, and conduct dispute resolution
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Lesson 3: “Get the right people together”
- Review the structure of the crisis team
- Responsibilities related to advising on media guidance, legal privilege and discoverability, reconciliation of legal and public relations dynamics, and handling specific situations
Interactive workshop/breakouts: Participants consider the factors inherent in a potential crisis, discuss and practice the application of an effective crisis plan.
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Tuesday,
July 26 |
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Lesson 4: “Be open, be transparent”
- Discuss how to handle reputational issues by improving an institution’s profile, presence and publicity, and building the online community
- Learn the components of a reputational audit that addresses media handling with agility and forethought
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Lesson 5: “Act early, act decisively”
- “OODA loop”: observe, orientate, decide, act
- Review risk registers and contingency planning, and discuss the process for coming to decisions in a timely manner
Interactive workshop/breakouts: Participants consider the factors inherent in a potential crisis, discuss and practice the application of an effective crisis plan.
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Lesson 6: “Don’t forget discoverability”
- Review discoverability, including forensic examination of all media as well as legal privilege, while considering compliance, regulators and penalties
- Discuss timeliness in raising concerns and not letting matters fester
- Determine preparedness to change direction regardless of investment in time, energy and money, in a course of action that is no longer tenable
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Lesson 7: “Understand and accept fully the implications of accountability and responsibility”
- Overview of RACI/ARCI
- Review differences between accountability and responsibility
- Discuss the principles of good leadership and the true meaning of accountability
- Review the importance of delegation, the need to set clear parameters, and the appropriate use of initiative and judgment
- Discuss the relevance of training, resourcing, guidance and support
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Wednesday,
July 27 |
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Lesson 8: Conclusion: principles for achieving ‘the Prepared Mind’ at a time of crisis
- Review of materials
- Preparations for final assessments
- Q&A with instructor before small teams begin assessment presentations
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Assessment Preparation and Presentation
Preparation time in teams, 3 hours | Presentation time, 30 minutes per team
- Teams of 3-5 collaborate to address an assessment topic proposed by the management team
- The topic should be aimed at appropriate issues that are relevant for the institution when it comes to potential issues or crises met by the client
- Topics will be defined before or during the course and modalities of the work along with evaluations criteria will be communicated at the beginning of the course to all participants.
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